Cancellation and Refund Policy - Reyantra.com

For B2C Segment:

1. Order Cancellation:

• Cancellation Before Shipment: Customers can cancel their order before it is shipped by logging into their Reyantra.com account or contacting our customer support. No cancellation charges will apply, and a full refund will be processed.
• Cancellation After Shipment: Once an order is shipped, it cannot be cancelled. Customers may still be eligible for a return and refund as per our return policy.

2. Refund Policy:

• Refund Eligibility: Refunds are available for eligible products that are returned within 2 days of delivery. The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Refund Process: Once we receive the returned product, it will undergo an inspection. If approved, the refund will be processed within 15 business days. The refund will be credited to the original payment method.
• Non-Refundable Items: Certain items, such as perishable goods, personalized products, and hygiene products, are non-refundable and will be marked on the product page.

3. Refund Timeline:

• Refunds to credit/debit cards or net banking may take 7-10 business days to reflect in your account.
• Refunds to digital wallets or UPI may be instant or take up to 5 business days.

4. Partial Refunds:

• If a product is returned in a used or damaged condition, only a partial refund may be granted based on the inspection results.

5. Refunds for Promotional Items:

• If you purchased an item on a promotion or with a discount, the refund will be for the amount you paid (i.e., the price after the discount).

6. Exchange Policy:

• We do not offer direct exchanges. Customers can return the item and place a new order for the desired product.

7. Contact Us:

• For any queries regarding cancellations or refunds, please contact our customer support at [Contact Information] or email us at [Email Address].

For B2B Segment:

Refund Policy (Membership - Subscription and other services):

Non-Refundable Policy:
reyantra.com has a strict non-refundable policy. Once a payment is made, it is considered final, and no refunds will be issued under any circumstances. Users are encouraged to carefully review the details of a transaction before making a payment.

Cancellation Policy:

Users may not cancel a transaction once it has been confirmed and payment has been processed. Cancellation requests will not be entertained, and Users are bound by the transaction once initiated.

Exceptional Circumstances:
In exceptional cases where reyantra.com determines, at its sole discretion, that a refund may be appropriate due to extenuating circumstances, users will be notified, and the decision will be made in compliance with applicable Indian laws.

Communication:

In case of exceptional circumstances where cancellation is deemed necessary, users must communicate with reyantra.com promptly. However, the decision to allow cancellation rests with reyantra.com and is subject to compliance with Indian laws.

Platform Discretion:
reyantra.com reserves the right to refuse or grant cancellations at its sole discretion, considering the circumstances and compliance with Indian laws. Users will be notified of any decisions regarding cancellations.

Policy Updates:
This Refund and Cancellation Policy is subject to change. Users will be informed of any updates, and continued use of reyantra.com constitutes acceptance of the modified policy.

By utilizing reyantra.com, users acknowledge and agree to abide by this Refund and Cancellation Policy, including the strict non-refundable policy. Users are encouraged to carefully review and comply with these policies for a smooth and compliant experience on the B2B platform.